Set up Invoicing, powered by Melio

Summary

How the invoicing feature works and associated fees.

Solution

Gusto Invoicing, powered by Melio, is designed to simplify your business’s accounts receivable process, offering greater control over cash flow and saving you valuable time. With our Invoicing feature, you can manage all your invoicing needs seamlessly within the Gusto platform. By consolidating everything into one centralized system, you’ll streamline operations, reduce complexity, and get paid faster—without juggling multiple tools.

How Invoicing simplifies how you get paid

Full control and visibility: Track and manage your invoices in one simple dashboard so you can save time on your finances. Plus, automatically sync your accounting software to consolidate all incoming payments.
Flexibility to get paid faster: Let your customers pay their way—via bank transfer or credit card¹—while you can choose to receive payment directly to your bank account or with a check.²
Customize your invoices: Easily create your own branded invoice, email, and payment link in minutes so customers can pay with just a few clicks.

Get started with Invoicing

Set up invoicing (Basic tier)

For eligible customers, Invoicing can be set up by a Global or Primary Admin in Gusto. By default, setup will enroll you in the Gusto Money Basic tier for Invoicing.

Steps:

Sign in to Gusto.
Go to the Money tab and select Invoicing.
Click Get started to set up Invoicing.

Upgrade to Gusto Money Plus

If you would like to access to additional features included in the Gusto Money Plus add-on, follow these steps:

Go to the Money tab.
Scroll down until you reach the two cards with the Basic and Plus plans.
On the Plus tile, click + Add to plan.

Create and send invoices

You can now create and send invoices directly from Gusto. When building an invoice, you’ll have the flexibility to customize payment methods, update your company details, adjust invoice settings, and more.

Pricing structure

Access to Invoicing, powered by Melio, is included in your Gusto subscription for eligible companies. The Gusto Money Plus tier is a paid add-on that unlocks additional features such as accounting integrations, batch payments, and reduced transaction fees. You can learn more about Gusto Money Plus, including how to add it to your subscription, here.

Fee overview and payment timelines

With Invoicing, your customer can pay you by ACH or credit card.

Payment speed When you get paid.	Payment method How your customer pays.	Basic	Plus
Same day	Credit Card⁴	2.9% Paid by you or your customer.	2.9% Paid by you or your customer.
3 days	ACH⁵	1% (min $1)	1% (min $1)

Additional features

Feature	Basic	Plus
Auto payment reminders	X	X
Custom invoices	X	X
Personal payment link	X	X
Accounting integrations		X
Unlimited admins	One admin included	X
Role-based permissions	X	X

Need help with Invoicing?

For any questions or issues about Invoicing, contact Melio from within your Gusto account by following the steps below.

Melio support hours of operation: Monday–Friday 9am–8pm ET (excluding bank holidays).

Chat

For any questions or issues relating to Invoicing, Primary and Global admins can contact Melio directly from their Gusto account by following the steps below:

In Gusto, go to the Money tab.
Select Invoicing.
Next to + Create Invoice, click the question mark icon.
Scroll down to the Contact Us section. You can either:
- Click the start a chat button for immediate help from a specialist at Melio (average response time: ~90 seconds), or
- Visit Melio’s Help Center to submit a support ticket. You'll receive follow-up via email.

Email

If you prefer email support:

In the Help Center, click Submit a question (top-right corner).
- Make sure to use the email associated with your Gusto account when submitting the request.
A specialist will respond to your email within 12 business hours.

^{1. Subject to card network limitations. A 2.9% fee applies.}
^{2. Transaction fees apply and vary based on payment method and speed. See above for details.}
^{3. When scheduled before 9pm ET.**}
^{4. If scheduled before 2pm ET.**}
^{* Bank account to ACH payments exceeding $100,000 generally are delivered within 4 business days.}
^{** Any payments submitted after this time will only start processing the following business day.}

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