Admins can learn how to update your email and text notification preferences.
Solution
Administrators can manage their settings for the notification types below:
- Account emails
- Marketing emails
- Text messages
Unless you change your settings, Gusto will send you all emails by default. Your email preferences will only impact emails sent to you, and will not impact the emails sent to other admins on your account.
If you're a Gusto Pro accountant partner, head to our firm management article to learn how to customize your client email preferences.
Change your account email settings - Sign in to your admin account.
- Head to the Settings section.
- Click the Notifications tab.
- Under the “Account emails” headline, select whether you’d like to receive:
- All emails
- We’ll contact you frequently with information about your account—includes informational notifications where no action is required from you.
- Action required and critical emails
- We’ll contact you about day-to-day operations (e.g. employee timecards), and any critical information.
- Critical emails only
- We’ll contact you with only critical information (e.g. blocked payroll, risks to your account, and legally required messages).
- Custom—specify by topic what level of notifications you’d like for:
- Payroll
- Running payroll for employees or paying contractors.
- Finance and accounting
- Viewing payroll reports and integrations with accounting software.
- Tax and compliance
- Tax filings, workers' compensation, and compliance.
- HR and onboarding
- Onboarding, time, and performance tracking.
- Benefits
- Setup and management of employee and contractor benefits.
- Others
- Click Save.
If you choose custom settings, and toggle back to a non-custom option, the custom settings previously entered will not save.
Change your marketing email settings Opt in or out of certain marketing categories, or unsubscribe from all marketing emails. You can also manage these email settings by clicking the unsubscribe link in the footer of any marketing emails you've received.
- Sign in to your admin account.
- Head to the Settings section.
- Toggle to the Notifications tab.
- Use the checkboxes to let us know if you'd like to receive marketing emails about:
- New features and updates
- Product announcement and upcoming events.
- Offers and promotions
- Seasonal promotions and upcoming product offers and savings.
- Feedback and surveys
- Gusto sales representative communications
- Emails about Gusto's plans, pricing, and new customer implementation.
You can also toggle to unsubscribe from all marketing emails—if you do, you'll also be unsubscribed from any future marketing email categories.
Change your text (SMS) settings—includes info about the types of texts you may receive Unless you change your settings, Gusto won’t send any text messages. You can opt in to receive promotional and account messages.
- Sign in to your admin account.
- Head to the Settings section.
- Click the Notifications tab.
- Scroll to the “All text messages” headline and click edit next to Account information or Deals and promotions.
- Toggle to turn on or turn off the notification settings.
- Confirm your phone number if you need to.
- Click Save.
What kind of Gusto texts should I expect?
For now, we send texts when the actions below occur:
- Your bank account has been updated
- Your email has been updated
- Your phone number has been updated
- Your password was reset
- Your account has been locked
- 2-step verification has been enabled or disabled
