Premium customers and customers with the Priority support or HR services add-ons can learn more about their access to these features.
Content
Premium customers—and customers who add these paid add-ons to Simple or Plus—can access Priority support and HR Services (powered by Mineral).
Use the sections below to see what each service includes and how to access it.
Who gets access This section explains plan eligibility and what's included.
- Included on Premium: Both Priority support and HR Services.
- Available as add-ons: You can buy Priority support and HR Services separately on Simple or Plus.
- Priority Support: $30/month base + $3/employee per month
- HR Resources: $50/month base + $5/employee per month
- Access roles (HR Services): Primary admins, Full Access admins, and HR & onboarding admins with HR Resources permission get portal access after upgrade.
Priority support — what you get Priority support gives you faster access to skilled experts in Payroll and Benefits. Ask questions across Gusto, from payroll runs to benefits setup, and get help quickly from our customer support team.
Cost
$30/month base + $3/employee per month
How to contact support
- Sign in to your Gusto admin account.
- Click the question mark icon (
) at the top of the page. - Premium plan? After signing in, click the Premium button next to the Gusto logo.
- Tell us about your issue and follow the prompts to contact support.
- If you get stuck using the AI assistant, ask to "speak with a human".
What happens next
A specialist will respond and guide you through the next steps.
HR Services — what you get (powered by Mineral) HR Services connects you with certified Mineral HR Experts and a large HR Resource Center so you can navigate hiring, policies, and compliance with confidence.
Cost
$50/month base + $5/employee per month
What you get
- Mineral HR Experts: Certified professionals who guide you on hiring, dismissing, employment compliance, HR best practices, and more.
- HR Resource Center: A self-serve library with job descriptions, HR and employment document templates, a salary comparison tool, and more.
- Compliance alerts: Curated law updates and alerts based on your team size and work locations.
To access HR Resources:
- Sign in to your Gusto admin account.
- Open HR Resources.
- Follow the on-screen steps to enter the Mineral portal.
What happens next
You can search the HR library, download templates, and open a case or schedule a consult with a Mineral HR Expert.
Troubleshooting If you get stuck, try these steps (based on your issue):
- I do not see HR Resources: Confirm your admin role and that you have HR Resources permission.
- I upgraded but still do not have access: Sign out and sign back in. If the issue continues, contact Priority support via the question mark icon () at the top of the page.
- I am on Simple or Plus and cannot find these features: Make sure the add-on is active, or consider upgrading to Premium.
FAQs Q: If I upgrade today, can I speak to a Mineral HR Expert right away?
A: Yes. Primary admins, Full Access admins, and HR & onboarding admins with HR Resources permission get access to the portal immediately after the upgrade.
Q: Can I see a sample employee handbook before I upgrade?
A: No. Handbooks are created by the Smart Employee Handbook Creator and are customized by location, employee count, and admin choices, so a single sample is not available.
Q: I received a form from the state (unemployment, disability, etc.). Will Mineral HR Experts fill it out for me?
A: No. Mineral HR Experts provide advice and guidance. They do not complete forms on behalf of your company.
