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Manage client accounts

Updated 07/30/2025 06:25:19 PM by brynn.flaig@gusto.com
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Summary

Use this article to learn how to manage the different aspects of your client's Gusto account, like adjusting a client's S Corp benefits at the end of the year as well as how to download tax form packages for all clients.

Content

If you're a Gusto Partner, you can manage different aspects of your client's accounts from your partner dashboard. You can also manage your firm account settings, like adding or removing firm administrators or adding your firm logo.

For billing information, head to this article. 

Note: Some actions can only be performed by the Firm admin, like adding or removing firm members.

Change the primary payroll administrator for a client

Reach out to the primary administrator at the company and ask that they help make the admin change.

Adjust a client's S corp benefits

Review the How to fix past benefit amounts article for more information on how to update a 2% shareholders’ annual health insurance contributions.

  1. Sign in to your accountant profile.
  2. Click the Clients section.
  3. Click the 3 dots under the Action column and select Adjust S corp benefits.
  4. Follow the steps to complete the correction.
Download tax form packages for all clients

As a Gusto Partner, you can download quarterly tax packages and end of year W-2 and 1099 forms for all your clients. If any of your clients have amended returns, you'll need to reach out to a company admin to retrieve them. 

Download quarterly packages

This package includes all quarterly filings (ex. 941, withholding returns, unemployment returns, etc.) from the Documents section of your clients' account. Quarter 4 (Q4) tax packages will include annual Forms 940 and/or Forms 944.

To get all federal and state payroll tax documents for all your clients:

  1. Sign in to your accountant profile. 
  2. Go to the Reports section on the left-hand side.
  3. Click the Gusto templates tab.
  4. Click the Tax packages card.

Download Form W-2 and 1099 packages

We’ll create a zip file for all your clients, separated by company, that contains:

  • Employer copies of Forms W-2
  • Employer copy of Form W-3
  • Employee copies of Forms W-2
  • Employer copies of 1099 Forms
  • Employer copy of 1096 Forms
  • Contractor copies of 1099 Forms
  • Cover sheets

All documents are in PDF format. To download:

  1. Sign in to your accountant profile.
  2. Go to the Reports section on the left-hand side.
  3. Select Tax packages.
  4. Click Create tax package.
  5. Choose what information you want included.
  6. Click Create tax package.

Learn more about an employer’s options for distributing tax forms in this article. 

Cancel your client's Gusto account

If your client’s account is billed to you, then you may cancel their account yourself. Sign in to their account from your partner dashboard and follow these steps.

If your client’s account is billed directly to them, then they must cancel their own account.  

Remove a company from the firm's dashboard

If you need to remove a company from the firm dashboard, reach out to the primary administrator at the company and ask that they remove you as a payroll administrator. 

 

Keywords: manage and refer clients gusto for partners settings download tax forms s-corp benefits correct shareholder benefits correct s-corp benefits

Related Solutions

  • Cancel your Gusto account
  • Manage roles and permissions in Gusto (for Primary admins)
  • Manage your firm and account settings (for Gusto Partners)
  • Add and refer clients to your partner dashboard
  • Apply R&D tax credits calculated by your CPA or R&D firm
Solution ID
201579053100000
Last Modified Date
07/30/2025 06:25:19 PM
Attributes
Gusto Attributes
  • Role: Accountants/Partners
  • Plan type: Contractor Only; Core; Complete; Concierge
  • Who brokers my benefits?: A third party; Gusto
Taxonomy
  • Accountant partners > For your clients > Manage client accounts
Collections
  • Accountants
  • External
  • Support Agent

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