Contact Gusto Support

Summary

Learn how to contact the Gusto support team and view our hours of operation—email us, chat with us, or request a callback, all from your Gusto account. You can also find your 6-digit security code and review our support team's observed holidays.

Users Intent

 

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Content

You can reach Gusto by chat, phone, or email, but chat is fastest. We solve most problems 9 times faster by chat than by email.

Sign in to contact us

You must be signed in to your Gusto account to contact support.

To sign in, you need:

  1. The email on your Gusto account—how to find it.
  2. Your password—reset it or set one up.
  3. Your 2-step verification code—troubleshoot these problems.
Contact Gusto from your account

How to contact Gusto from your web account:

  1. Sign in to Gusto.
  2. Click the question mark icon (Question mark) at the top of the page. 
    • Premium plan? Click the Premium button next to the Gusto logo after signing in.
  3. Tell our AI assistant Gus what your question is.
  4. We’ll ask follow-up questions to get you to the right team.
  5. Choose Chat, Request a callback, or Send an email.
    • Email is available outside of our standard hours of operation.
Contact Gusto from the mobile app

How to contact Gusto from the mobile app:

  1. Open the Gusto mobile app and sign in.
  2. In the top-right corner, tap the person icon.
  3. Scroll down and tap Help.
  4. Tap Contact us.
Gusto support hours (hours of operation)

Here are Gusto's support hours:

Contact method Hours (Pacific Time) Days
💬 Chat 5am – 5pm Mon–Fri
📞 Callbacks 5am – 5pm Mon–Fri
📧 Email Outside of support hours (slower) Mon–Sun
Holidays with limited support (chat only)

2025 observed holidays:

  • Jan 1: New Year’s Day
  • Jan 20: MLK Day
  • Feb 17: Presidents’ Day
  • May 26: Memorial Day
  • June 19: Juneteenth
  • July 4: Independence Day
  • Sept 1: Labor Day
  • Nov 11: Veterans Day
  • Nov 27: Thanksgiving
  • Dec 25: Christmas Day
Phone support: Get your 6-digit security call-code

If you call us, we may ask for a 6-digit call-code to confirm your identity. This is not the same as your 2-step verification code.

If you're having 2-step verification issues, you may still be able to access your account without calling us by verifying who you are a different way—learn how.

To get your call-code:

  1. Go to gusto.com/code.
  2. Enter only your email and password. We will not ask for your 2-step verification code here.

Solution Properties

Keywords
& Contact help Phone number need talk somebody call gusto talk someone somebody email customer gusto holidays human support call call l live chat person human speak directly code six digit code manage security message message email email call help message
Solution ID
115266364100000
Last Modified Date
10/30/2025 05:55:30 PM
Attributes
Gusto Attributes
  • Category: Company setup and details; People; Payroll; Time tools; Benefits; Taxes forms and compliance; Covid
  • Role: Employers; Employees; Contractors; Accountants/Partners; Managers
  • Plan type: Contractor Only; Core; Complete; Concierge
  • Who brokers my benefits?: A third party; Gusto
Taxonomy
  • Employers and admins > Company set up and details > Account settings > Account resources
Collections
  • Accountants
  • Admins
  • External
  • Managers
  • Non-US contractors
  • Non-US employees
  • Support Agent
  • US contractors
  • US employees
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