Contact Gusto Support

Summary

Learn how to contact the Gusto support team and view our hours of operation—email us, chat with us, or request a callback, all from your Gusto account. You can also find your 6-digit security code and review our support team's observed holidays.

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Content

You can reach Gusto by chat, phone, or email, but chat is fastest. We solve most problems 9 times faster by chat than by email.

Sign in to contact us

You must be signed in to your Gusto account to contact support.

To sign in, you need:

The email on your Gusto account—how to find it.
Your password—reset it or set one up.
Your 2-step verification code—troubleshoot these problems.

Contact Gusto from your account

How to contact Gusto from your web account:

Sign in to Gusto.
- Help with signing in.
Click the question mark icon () at the top of the page.
- Premium plan? Click the Premium button next to the Gusto logo after signing in.
Tell our AI assistant Gus what your question is.
- Learn more about Gus.
We’ll ask follow-up questions to get you to the right team.
Choose Chat, Request a callback, or Send an email.
- Email is available outside of our standard hours of operation.

Contact Gusto from the mobile app

How to contact Gusto from the mobile app:

Open the Gusto mobile app and sign in.
In the top-right corner, tap the person icon.
Scroll down and tap Help.
Tap Contact us.

Gusto support hours (hours of operation)

Here are Gusto's support hours:

Contact method	Hours (Pacific Time)	Days
💬 Chat	5am – 5pm	Mon–Fri
📞 Callbacks	5am – 5pm	Mon–Fri
📧 Email	Outside of support hours (slower)	Mon–Sun

Holidays with limited support (chat only)

2025 observed holidays:

Jan 1: New Year’s Day
Jan 20: MLK Day
Feb 17: Presidents’ Day
May 26: Memorial Day
June 19: Juneteenth
July 4: Independence Day
Sept 1: Labor Day
Nov 11: Veterans Day
Nov 27: Thanksgiving
Dec 25: Christmas Day

Phone support: Get your 6-digit security call-code

If you call us, we may ask for a 6-digit call-code to confirm your identity. This is not the same as your 2-step verification code.

If you're having 2-step verification issues, you may still be able to access your account without calling us by verifying who you are a different way—learn how.

To get your call-code:

Go to gusto.com/code.
Enter only your email and password. We will not ask for your 2-step verification code here.
- If needed, reset your email or password first.

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